Thank you for considering a return or exchange with us. Our goal is to provide complete customer satisfaction and we want to make the process as smooth as possible. Here are the details of our refund and returns policy:

Order Cancellations:

• Cancellations for orders are only accepted within 24 hours of the time the order was placed.
• To cancel an order, please contact us immediately at support@dwshoes.co.
• Please note that we process orders quickly, so cancellations must be made in a timely manner.
• Orders that have already been shipped cannot be canceled.

Returns & Exchanges:

• We offer a 30-day return period for items that are in new and unworn condition with tags attached.
• To initiate a return or exchange, please follow these steps:
  1. Contact our customer support team at support@dwshoes.co to confirm the return before sending it back.
  2. Our customer service staff will respond to your email within 24 hours to confirm the situation and provide you with return and exchange instructions, the return address, and any other necessary information. Please follow the instructions carefully.
  3. If the return or exchange is due to a mistake on our part (e.g. damaged or incorrect product), we will cover the shipping costs. If the return or exchange is due to a mistake on your part (e.g. incorrect size or color), you will be responsible for covering the shipping costs.
  4. Refunds will be issued as soon as we receive your returned product at the designated return address. Please note that it may take a few days for the refund to show up in your bank account, depending on your bank’s processing speed.

We hope this helps. If you have any further questions or concerns, please don’t hesitate to reach out to us at support@dwshoes.co.